Egypt is geographically well-positioned to serve the less mature
European market and to draw on its European language skills. Offshore
call centers are estimated to grow at roughly double the global
growth rate of 14%. Egypt has a number of existing call center
precedents, including: Xceed, Raya, Orascom, Ecco and C3. Egypt
has many strengths to attract call centers with its multilingual
language capabilities and strong telecom infrastructure as well
as having a time zone advantage.
Some of Egypt’s call centers include:
Xceed
Orascom
Ecco
C3
Investors can rest assured that all their technical needs can
be met within Egypt. Egypt enjoys the highest global market share
in Technical Support Centers; a share that is almost twice the
size suggested by its share of emerging markets GDP. Egypt has
a number of important precedents in this sector, including Oracle,
Alcatel, Equant, Huawei and Avaya. Investors are welcome to take
advantage of this service to ensure a state-of-the-art company
network, links with important organizations, compatibility and
accessibility to technologies within the countries, facilitation
of any procedures in this area, and troubleshooting support.
On the other hand, investors will find it quite rewarding when
establishing technical support centers within Egypt. Egypt has
lead engineering university programs in the Middle East region and
is considered a source of engineers. Add to that the multilingual
capabilities edge and the strong presence in the telecom sector.
The wages in IT are very competitive and the telecom infrastructure
is very strong.
Egypt boasts some world-class R&D/Engineering output and,
compared to some other offshore services, has a relatively larger
share of the global offshore market. This subsector is projected
to grow at roughly 10% above the global growth rate of 27%. Egypt
has some strong precedents in this sector, including: Mentor Graphics,
SysDSoft and RDI. Egypt is building on its existing good reputation
for engineering skills to capitalize on this high-value added
sector.
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